Frequently Asked Questions

What is the refund policy?

Refunds are only available before the live stream begins. No refunds will be issued once the live stream has started. If you need to request a refund, please email us at info@jakesbreakz.com.au with your order details prior to the start of the live stream.
How do I access the live stream after purchasing a ticket?

Upon successful ticket purchase, you'll receive access details for the live stream. Simply use the provided information to join the event at the scheduled time. Technical issues may affect streaming quality, but we'll strive to provide a smooth experience.
How does the card break process work?

During our live streams, Jake Matthews opens card packs for UFC. Participants purchase tickets, and the randomization of cards occurs live for transparency.
Can I purchase multiple tickets for the same card break?

Yes, you can purchase multiple tickets, but each ticket must be part of a separate order. This allows more participants to enjoy the experience.
How are ticket prices determined?

Ticket prices vary based on the specific card break. The rarity and value of the cards in each break influence the ticket pricing.